Thoughts

How We Perceive The World
Around Us

Knowledge

Reimagining Indonesia’s Healthcare Journey in 2030

In order to bridge some gaps in users’ expectations and Indonesia’s healthcare system, we attempt to reimagine the journey by looking into Indonesians’ attitude towards healthcare, the government’s equalitarian approach to its people’s health and some healthtech movements.

18 May 2020 • 6 mins read

by Somia

Opinion

Storytelling — Finding Research Inspiration ‘In Cold Blood’

15 Jun 2021 • 3 mins read

by Chin Chin Burkolter
Principal Consultant

Tips

Curiosity is Currency in Research

22 Apr 2021 • 3 mins read

by Chin Chin Burkolter
Principal Consultant

Tips

Tips on How to ‘Listen’ Well During a User Interview

22 Mar 2021 • 5 mins read

by Chin Chin Burkolter
Principal Consultant

Tips

Tips to Sharpen Your Research

15 Mar 2021 • 5 mins read

by Ukasyah Q.A.P
Sr. Experience Design Consultant

Knowledge

IDI is not the answer for everything

16 Feb 2021 • 3 mins read

by Ketut Sulistyawati
Principal Consultant

Knowledge

Signage and Way Finding Design Strategy: Behind the Scene

13 May 2020 • 4 mins read

by Anindya Fitriyanti

Knowledge

Making a Remote Consent and NDA Form

23 Apr 2020 • 2 mins read

by Somia

Knowledge

Remote Usability Testing Learnings

23 Apr 2020 • 6 mins read

by Somia

Knowledge

Tips for Running a Remote Research

23 Apr 2020 • 7 mins read

by Somia

Knowledge

A Guide to Online Design Hackathon: Case Study on Masker Kain untuk Semua

20 Apr 2020 • 7 mins read

by Michelle Natalie

Knowledge

How has COVID19 affected the way Indonesians live?

01 Apr 2020 • 2 mins read

by Chin Chin Burkolter
Principal Consultant

Knowledge

Alternative Research Methods to Overcome COVID-19

05 Mar 2020 • 2 mins read

by Chin Chin Burkolter
Principal Consultant

Knowledge

Usability Testing: Shut Up!

04 Mar 2020 • 4 mins read

by Somia

Knowledge

Trick and Tips for Service Prototyping

24 Feb 2020 • 6 mins read

by Anindya Fitriyanti

Opinion

How COVID-19 Triggered New Behaviours in My World

18 Feb 2020 • 2 mins read

by Chin Chin Burkolter
Principal Consultant

Tips

Designers, Go Outside and Know Your User!

12 Nov 2019 • 3 mins read

by Mateus Situmorang

Events

Reflections from SDID19 — Service Design Indonesia Conference 2019

30 Oct 2019 • 6 mins read

by Ketut Sulistyawati
Principal Consultant

Events

Key Takeaways from the first Service Design Indonesia (SDID) meet up

30 Jul 2019 • 4 mins read

by Ketut Sulistyawati
Principal Consultant

Knowledge

What needs to be said about Non-Disclosure Agreement and Consent in Design Research

17 Jul 2019 • 4 mins read

by Somia

Knowledge

How to Incorporate Service Design for Digital Transformation

11 Jul 2019 • 4 mins read

by Somia

Reviews

Understanding People’s Behaviour and Needs towards Museum — An Independent Project

18 Jun 2019 • 9 mins read

by Mateus Situmorang

Tips

Hardware vs Software Product Testing

03 Jun 2019 • 5 mins read

by Ukasyah Q.A.P
Sr. Experience Design Consultant

Knowledge

Communicating Effectively as Designers: Facts vs. Opinions

07 May 2019 • 4 mins read

by Chin Chin Burkolter
Principal Consultant

Reviews

MRT Jakarta Experience Evaluation — an Independent Study

04 May 2019 • 12 mins read

by Somia

User Experience, Customer Experience and Service Design: How Do You Navigate Them?

02 May 2019 • 5 mins read

by Somia

Knowledge

Save Cash and Bank It! – What I’ve learnt from Service Prototyping

18 Feb 2019 • 4 mins read

by Somia

Knowledge

Expectation Shifts and Customer Experience Trends in Financial Services

08 Aug 2018 • 6 mins read

by Ketut Sulistyawati
Principal Consultant

Reviews

Railink: Thoughts and case study (an independent study)

05 Jun 2018 • 9 mins read

by Dono Firman
Sr. Experience Design Consultant

Knowledge

Customer Experience Research from Psychological Point-of-view

14 May 2018 • 4 mins read

by Somia

Knowledge

Understanding Point of Sales System in Indonesian Small Medium Enterprise – A Case Study in Food and Beverage Industry

06 Apr 2018 • < 1 min read

by Somia

Reviews

Experiencing… New Straw Design

30 Mar 2018 • < 1 min read

by Somia

Knowledge

Take My Money! An early 2018 reflection on customer’s spending and the financial industry

26 Mar 2018 • 5 mins read

by Somia

Knowledge

Dissecting Empathy

05 Feb 2018 • 4 mins read

by Somia

Knowledge

My Greatest UX Project: Parenting

04 Feb 2018 • 5 mins read

by Somia

Knowledge

Learnings from working on digital financial solution in Indonesia

01 Feb 2018 • 5 mins read

by Ukasyah Q.A.P
Sr. Experience Design Consultant

Knowledge

Tips for Successful Field User Research — Part 1: Planning

19 Jan 2018 • 3 mins read

by Ketut Sulistyawati
Principal Consultant

Behind the Scene

Reflecting on 2017 and welcoming 2018!

26 Dec 2017 • 2 mins read

by Somia

Dear Diary…

09 Oct 2017 • 4 mins read

by Somia

Reviews

Beyond the Musical Experience of Soundrenaline

05 Oct 2017 • 5 mins read

by Somia

Behind the Scene

Lessons learnt wearing three hats: in-house designer, consultant, and entrepreneur

12 Sep 2017 • 4 mins read

by Ketut Sulistyawati
Principal Consultant

Knowledge

UX and Literature

11 Sep 2017 • 4 mins read

by Somia

Knowledge

Narrative Approach in Qualitative

24 Aug 2017 • 5 mins read

by Somia

Events

Let’s Jam with us at Bali Service Jam 2017!

03 Feb 2017 • < 1 min read

by Ketut Sulistyawati
Principal Consultant

Behind the Scene

Reflection of 2016 and Welcoming 2017

23 Dec 2016 • 3 mins read

by Somia

Knowledge

Pasar Badung Discovery Research

20 Dec 2016 • < 1 min read

by Somia

Knowledge

E-commerce Site UX Review: Bhinneka.com

24 Nov 2016 • 9 mins read

by Somia

Knowledge

Think, Learn, Do at Service Design Hong Kong

02 Nov 2016 • 4 mins read

by Somia

Knowledge

Applying Service Design to the Domestic Help Industry

02 Nov 2016 • 2 mins read

by Somia

Events

Upcoming UX Events in 2017

20 Oct 2016 • 4 mins read

by Somia

Reviews

The Myth of Happiness by Sonja Lyubomirsky

01 Oct 2016 • 2 mins read

by Ukasyah Q.A.P
Sr. Experience Design Consultant

Knowledge

The State of UX Profession in Indonesia

09 Sep 2016 • < 1 min read

by Ukasyah Q.A.P
Sr. Experience Design Consultant

Events

UX Events in Asia for the Rest of 2016

02 Sep 2016 • 2 mins read

by Chin Chin Burkolter
Principal Consultant

Events

UXSG Meetup #25 Topic: Followup Metrics to Measure UX Design Solutions

22 Jun 2016 • 2 mins read

by Chin Chin Burkolter
Principal Consultant

News

Ketut Sulistyawati as the top 27 females who elevated Asia’s tech ecosystem

10 Mar 2016 • < 1 min read

by Somia

Events

UX for Startups? Somia gives UX training for Ideabox entrepeneurs

24 Dec 2015 • 2 mins read

by Somia

Knowledge

Banking App UX Review: CIMB Clicks (Malaysia) and Go Mobile (Indonesia)

01 Oct 2015 • 7 mins read

by Somia

Knowledge

Key Ingredients to Good Mobile UX

01 Oct 2015 • < 1 min read

by Ketut Sulistyawati
Principal Consultant

Behind the Scene

Lutfi’s Internship Experience at Somia

15 Sep 2015 • 3 mins read

by Somia

Knowledge

5 Things to Consider When Doing Intercept Interview

11 May 2015 • 2 mins read

by Somia

Knowledge

Serious Hacking for Mobile Usability Testing

15 Apr 2015 • < 1 min read

by Somia

Events

The Foodie Journey

07 Mar 2015 • 2 mins read

by Somia

Knowledge

DIY UX Audit

02 Mar 2015 • < 1 min read

by Ketut Sulistyawati
Principal Consultant

Behind the Scene

Behind the scene of interaction design review

26 Jan 2015 • < 1 min read

by Somia

Knowledge

The Importance of Customer Reactions

13 Jan 2015 • < 1 min read

by Somia

Events

Sharing a Love of Street Food

04 Jan 2015 • 2 mins read

by Somia

Events

UX Events in 2015

04 Jan 2015 • < 1 min read

by Somia

Behind the Scene

Sketching

02 Jan 2015 • < 1 min read

by Somia

Behind the Scene

Somia end of year trip to Ubud

29 Dec 2014 • 3 mins read

by Somia

Knowledge

Stripping UX Back to the Bare Minimum

19 Dec 2014 • 3 mins read

by Ketut Sulistyawati
Principal Consultant

Events

UX Myths

09 Dec 2014 • < 1 min read