Reviews

Understanding People’s Behaviour and Needs towards Museum — An Independent Project
As a Jakartan, it is never easy for me to recommend places to visit here, other than malls, parks, a mall with a …

MRT Jakarta Experience Evaluation — an Independent Study
We did a full day observation of MRT Jakarta, exploring all 13 stations, spent more than 12 hours in and out, went over 30 trips, and …

Expectation Shifts and Customer Experience Trends in Financial Services
Many of us have let vegetables wither in the crisper drawer, or thrown out a child’s half-eaten restaurant meal, but the sheer scale of …

Railink: Thoughts and case study (an independent study)
Living in Jakarta is indeed bittersweet. It is one of the most interesting city to live in, the urban life is great, and the selection of …

Understanding Point of Sales System in Indonesian Small Medium Enterprise – A Case Study in Food and Beverage Industry
At the beginning, most of the business owners are used to monitor and record their sales revenue in a traditional way, report it …

Experiencing… New Straw Design
The perk (and risk) of working in a shopping centre is we can easily go to the supermarket downstairs to buy stuff. Recently during one …

Take My Money! An early 2018 reflection on customer’s spending and the financial industry
image from http://knowyourmeme.com/memes/shut-up-and-take-my-money The year 2017 has been an interesting year. I’ve managed to get my …

Learnings from working on digital financial solution in Indonesia
The first project related to finance that we did was 4 years ago, coming from an established bank. Ever since, we’ve been working on …

Beyond the Musical Experience of Soundrenaline
Soundrenaline music festival has been around for more than a decade. Now that I think about it, I have evolved from a teenager who …

Pasar Badung Discovery Research
Pasar Badung is one of the oldest and biggest traditional market in Indonesia. It has long history of culture, tradition, and economic …