Bold Talents Wanted
to Create Lasting Impacts

Working is easy. Creating an impact is another. We look beyond our work at Somia.
If you think differently and are committed to joining us to create meaningful impacts, come work with us!

We are seeking a full-time Research Ops to service clients, support research processes and manage the administrative functions of the studio in Indonesia, Jakarta. 

If you possess strong organizational, proofreading, editing, written and oral communication skills and the ability to prioritize multiple work assignments while maintaining a positive, professional approach, you may be who we look for in an ideal Research Ops!




As part of the Somia Customer Experience team, you will:

  • Enjoy great opportunities to explore new experiences in the field of Design Research.
  • Have the chance to create the mark and make a difference to the UX / CX scene in Indonesia (not to mention overseas projects!)
  • Work with the team in Jakarta, Bali, and Singapore.
  • Be based in Jakarta, but have the flexibility to work from Bali to recharge and get creative inspirations.


Please send your resume along with work samples/portfolio (<5MB) or a link to it to: 


As as one of the Research Ops team you will be working to make sure strategic & design projects can happen smoothly:

  • Must be highly professional, organized and reliable
  • Able to work in a fast-paced environment
  • Knowledge of project management concepts
  • Understand project needs and develop suitable recruitment screener to be followed up by vendors
  • Communicate internal needs to vendors or partners and vice versa
  • Search and pick suitable vendors/partners according to project needs
  • Monitor, manage, and perform final work quality check by vendors
  • Anticipate challenges & needs to make sure all projects run smoothly
  • Develop and evaluate workflow in a project, internally with the team and externally with partners
  • Manage paperwork needed in all projects



  • Have relevant education in management, human resources, or other fields related in operation management
    • Experience in UX or market research will be an advantage
  • Great communication skills, able to negotiate with multiple stakeholders
  • Fast learner to adapt to new context or condition
  • Have strong self initiatives, with strong leadership skills, good judgment, attention to detail, and the ability to multi-task.
  • Able to prioritize tasks to make sure all tasks needed are completed on time
  • Think effectively and efficiently to solve problems at hand
  • Have a strong interest in handling operation processes
  • Eager to explore new things and have natural curiosity. Stay up to date with the latest research trends.
  • Willing to go the extra mile to deliver the best for the users.
  • Hands-on, willing to get your hands dirty to get the best result
  • Team player, have high collaboration spirit and the desire to make others successful
  • Can work independently, and take ownership for the work.
  • Speak and write good Indonesian and English
  • Currently a remote position but willing to relocate to Jakarta once covid situation has improved.



We are seeking a full-time Design Trainer to join us. You are an expert in this subject domain (Experience Design and Innovation) and are passionate about elevating the design quality and standards by transferring your knowledge and experience to willing and motivated learners. In this role you are responsible for designing the learning experience, including course content as well as guiding students through this journey of learning and growing to be competent designers.

Working at Somia Academy is the perfect medium between creating and improving the learning experience to serve the learning needs of the community and to drive business impacts. We are looking for people who are hungry to learn, make a difference, and grow within our organization. You get to hone your teaching, interpersonal and leadership skills by working with an instructional team and classroom community. 

If you’re self-driven, compassionate, highly adaptive,  keen to help others grow, this is the place for you.




As part of the Somia Academy team, you will:

  • Enjoy great exposure in design training in new industries/sectors.
  • Work closely with the consultants at Somia CX to deliver the training.
  • Have the chance to make a difference to the design training scene in Indonesia (and with our overseas clients)
  • Work with the team in Jakarta, Bali, and Singapore.
  • Be based in Jakarta.


Please send your resume along with work samples/portfolio (<5MB) or a link to it to: 


As a Design Trainer, you will contribute in making impactful learning environment:

  • Fully in charge of delivering the programs launched by Somia Academy
  • Trainer(s) will spend a few hours weekly to prepare the lessons and course material (we do have existing content for reference)
  • Work closely with co-instructors, Somia CX consultants and the administrator to deliver a great learning experience that suits the needs of the students.
  • Facilitate a dynamic, collaborative, and supportive classroom community that lasts well beyond the program.
  • Inspire students to persevere through and continue to apply the newly acquired skills to their work.
  • Challenge students to think strategically as they turn ideas into tangible design solutions.
  • Work closely with guest practitioners to provide students with meaningful information and feedback on their understanding and progress.
  • Provide mentorship and work with other mentors to help the alumni in navigating through their applications and/or career path.
  • Assist in finding and reaching out to existing and potential Hiring Partner companies for real project and employment opportunities



  • 2-3 years proven user experience design knowledge and application
  • Fluency in some or all of the following topics: the UX Design Thinking Process, User Research and Personas, Usability Testing, UX Analysis, Information Architecture, Interface Design, Wireframing, Prototyping, Analytics and Optimization, Mobile UX, and/or HTML/CSS.
  • Ability to translate the knowledge into communicating and teaching the concepts to beginners or those seeking to deepen their knowledge
  • Previous user experience design teaching experience, through a course, team training, etc.
  • Preferred but not required: Formal certificate in Training/ Learning/ Assessment (Please provide certificate if applicable)



  • Creative Thinking
  • Problem Solving
  • Time Management
  • Written and Verbal Communications
  • Interpersonal Savviness
  • Value Real-world Learning




Somia Academy is wholly-owned by Somia Customer Experience (Somia CX). We started in 2014 when Somia CX received numerous in-house training requests and at that time, SA was started to cater to this specialized business stream. We started offering public programs because we saw the gap in design standards. We are committed to elevating the design qualities in Indonesia, which is an essential part of Somia CX’s ethos.

Since Somia CX’s establishment in 2012, we have trained and coached numerous companies in the design thinking process; embedding the process into clients’ operation process. Some of our clients are Mandiri Bank, BCA, MayBank, Bukalapak and



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