Digital Interaction . Research . Strategy
Kaskus is the largest online community in Indonesia. Kaskus engaged Somia to deliver a strategic experience blueprint across their product portfolio. Through extensive research with stakeholders, users, combined with social and technology trends, we delivered a strategic blueprint for their products, and developed the interaction details for one of their product across desktop, mobile web, iOS, and Android.
Research . Service Design . Strategy
We helped a mother and child hospital to evaluate their customer experience, the internal process, and competitive landscape to identify pain points, new opportunities, and come up with a process that their internal team can adopt for continuous innovation.
Digital Interaction . Research . Service Design . Strategy
We were engaged by one of the top banks in Indonesia to redesign the internet banking for their corporate and small business customers, for desktop and mobile platforms. We started with in depth research within the organization and field research with their customers. We then worked closely with the internal and the development team to design feasible solution, with rounds of usability testing in the design iteration process.