We help companies design experiences that people love.
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Services
We turn customer and business insights, into experience strategy and design. Read more
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Research
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Strategy
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Experience Design
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Testing
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Training
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Building CX Team
Works
It is easy to solve an immediate customer problem, but there may be an oversight on the root cause. Together with you, we help find your customers’ real needs.
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Kaskus Experience Blueprint
Challenge How might we monetize Kaskus without sacrificing user experience? Identify opportunities with Kaskus product range (Jual …
Mother & Child Hospital Experience
Challenge Evaluate the customer experience of the mother and child hospital, and identify opportunity areas and priorities. Coach …
Banking Touchpoints
Challenge Evaluate customer acceptance, concerns, and challenges towards the new design of banking touch points targeted for seamless …
Thoughts
Hear & see what what are on our mind recently. Read more
Let's Jam with us at Bali Service Jam 2017!
In less than 48 hours, we will learn and use design thinking approach to develop and prototype completely new services inspired by a shared …
Reflection of 2016 and Welcoming 2017
Just like other years, 2016 for sure has not been a smooth sailing one for us. But we surely learn a lot, and reflecting on these, we are …
Pasar Badung Discovery Research
a quick ethnography and discovery research of Pasar Badung, one of the oldest and biggest traditional market in …
E-commerce Site UX Review: Bhinneka.com
Bhinneka, having been serving gadget and computer market for 14 years, is one of the oldest e-commerce site in Indonesia. Since a few years …
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