We help companies design experiences that people love.

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Services

We turn customer and business insights, into experience strategy and design. Read more

  • Research

    Research

  • Strategy

    Strategy

  • Experience Design

    Experience Design

  • Testing

    Testing

  • Training

    Training

  • Building CX Team

    Building CX Team

Works

It is easy to solve an immediate customer problem, but there may be an oversight on the root cause. Together with you, we help find your customers’ real needs.
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Kaskus Experience Blueprint

Kaskus Experience Blueprint

Challenge How might we monetize Kaskus without sacrificing user experience? Identify opportunities with Kaskus product range (Jual …

Mother & Child Hospital Experience

Mother & Child Hospital Experience

Challenge Evaluate the customer experience of the mother and child hospital, and identify opportunity areas and priorities. Coach …

Banking Touchpoints

Banking Touchpoints

Challenge Evaluate customer acceptance, concerns, and challenges towards the new design of banking touch points targeted for seamless …

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Thoughts

Hear & see what what are on our mind recently. Read more

Let's Jam with us at Bali Service Jam 2017!
Let's Jam with us at Bali Service Jam 2017!

Let's Jam with us at Bali Service Jam 2017!

In less than 48 hours, we will learn and use design thinking approach to develop and prototype completely new services inspired by a shared …

Reflection of 2016 and Welcoming 2017
Reflection of 2016 and Welcoming 2017

Reflection of 2016 and Welcoming 2017

Just like other years, 2016 for sure has not been a smooth sailing one for us. But we surely learn a lot, and reflecting on these, we are …

Pasar Badung Discovery Research
Pasar Badung Discovery Research

Pasar Badung Discovery Research

a quick ethnography and discovery research of Pasar Badung, one of the oldest and biggest traditional market in …

E-commerce Site UX Review: Bhinneka.com
E-commerce Site UX Review: Bhinneka.com

E-commerce Site UX Review: Bhinneka.com

Bhinneka, having been serving gadget and computer market for 14 years, is one of the oldest e-commerce site in Indonesia. Since a few years …

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